Case Study 1: Trauma & Orthopedic consultant

Challenges

He was looking to quickly replace his private secretary
His bad debt rates were increasing
Invoices were being chased periodically were not being worked constantly
Impacted on his ability to keep patient records up to date and on top of his practices

In 2017 Medserv stepped in to streamline client's billing and administration challenges
Offered a full billing solution covering both new and historical debt
Boosted collection rates to 97% of all billed invoices
Dedicated RPM services, ensuring seamless patient admin across his three practices
Handle diary coordination, letters, queries, and invoicing precision
Medserv is now a key partner to one of the UK's leading trauma surgeons, delivering efficiency and results

“Medserv saved me
so much time!”

Reduced administrative workload
and no missed patient tasks.

Improved compliance and secure
handling of sensitive data.

Higher patient satisfaction
and smoother practice operations.

They reached out in 2021
Challenges with shortfalls / excess's being collected
Client Office employed a practice manager, who retired end of August 2021 – needed a solution
Quotation service required to allow them to charge patients their own fee outside of PMI schedule

Moved all members on to a group billing structure
Provide Group with quotation service
The group members get a report showing totals of who has invoiced what, amount collected by each consultant, and total sent to the bank
In addition, Medserv does reconciliation against their bank account when required.

“Medserv saved me
so much time!”